Work Environment Improvement

We Measure...
We Value...
We Improve...
  • Employee Performance Evaluation
  • Organizational Climate
  • Managerial Competencies
  • Internal Customer Satisfaction
  • Action Plan and Recommendation by manager

" Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got "

Peter Drucker

Strategic Planning

Transforming the strategic thinking into Actions and Actions into Results.
  • Helping Preparation:
    SWOT Assessment, Stakeholders online Survey, Unique Value Proposition.
  • Building the Strategic Plan:
    Strategic Focus, Goals, Strategic Initiative, Actions, time frame, responsible, participants.
  • Showing the Strategic Map:
    Mission, Vision, Values, Strategic Focus, Goals, Key Strategic Indicators.
  • Follow Up and Reports:
    Gantt Chart, Monthly Alerts and Notifications, Easy export to Excel.
  • Key Indicators:
    Definitions and Goals for all levels of the organizations, charts, trends and Index by Area.

" Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat. "

Sun Tzu

Customer Satisfaction

Increase loyalty and market share, based on customer expectations and their satisfaction level.
Online service oriented to measure and monitor customer's satisfaction levels regarding their total experience with the client processes, services and products, in order to improve and increase loyalty, retention and market share.

It costs between five and six times more to attract a new customer than to keep an existing one


Electronic Market Research Suite

With eMar suite you will receive unequaled levels of immediate, real time priority reporting and analysis.
  • Consumer Research
  • Brand Equity Tracking
  • Advertising Tracking
  • Product Launch
  • Event Evaluations

" The secret of business is to know something that nobody else knows. "

Aristotle Onassis


Direct Opinion Tracker

Continuous monitoring on key questions about: government, politics, economy, social issues, etc. On-line service designed to monitor the opinions, preferences, and perceptions of citizens on different topics, selected by the users of this service.
  • Politics
  • Economics
  • Social Issues
  • Goverment Performance

It costs between five and six times more to attract a new customer than to keep an existing one

Intuitions vs Perceptions

Decisions Makers Intuitions vs. People Perceptions
It is a continuous study designed to obtain reliable measures of media consumption and general preferences in the market.
  • News Paper
  • Television
  • Radio
  • Magazine
  • Cable
  • Internet
  • Outdoors
  • People Habits
  • People Preferences
  • Private Questions from each user

" If the doors of perception were cleansed everything would appear to man as it is, infinite."

William Blake

About Us?

Global Knowledge Link (GKL)

Founded in 2000 as a management consulting and technology service firm in Florida. Global Knowledge Link (GKL) works side by side with its clients to foster more successful, efficient, and effective businesses and governments.

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What We Do

Making Knowledge Productive

GKL initially seeks to understand the organizational culture of our clients by analyzing the internal relationships within the organization in order maximize their potential and needs for the future.

Inspired in the Total Quality Management and Six Sigma philosophies we continuously...

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In the Spotlight

22 December, 2009: IP Release v3.0a

IP: Intuitions and Perceptions
There are a whole new set of features. Among them is the Cluster Management feature which allows users to view any variable in the study segmented by a group of other variables of interest and save this segmentations for future re-use.

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